Contact us at email@example.com to cancel your subscription.
No, closed user accounts cannot be restored per our security policy. All the information associated with your account will be deleted once the account is closed. You can sign up for a new account here.
We will send you important notification emails about your account and subscription. Also, you can use your email for password recovery and other authentication purposes.
Contact us at firstname.lastname@example.org to change your email address.
Sometimes the confirmation email we send during the registration process doesn't make it to the new user's inbox. This may be due to one of the following reasons:
Please contact us at email@example.com if you still are unable to find the confirmation email.
If you can't access your recovery email, please contact firstname.lastname@example.org.
Account creation may be blocked for any of the following reasons:
Either of these reasons could prevent you from successfully signing up for a new account. Run an antivirus scan to ensure that your computer or network is not infected.
If you are still not able to create an account with us, email email@example.com with the subject "Subscription Support" and we will help you resolve the issue.
Our service temporarily blocks users from logging in to subscription accounts if it detects any threat in the network. We manually analyze the problem and If we find that there is nothing wrong in the network being used, we will enable the user's account after 24 hours. Reach out to firstname.lastname@example.org if you are still unable to log in to your account.