Let's get to know each other.

Contact Us

800.229.3850

INFO@FOXTROTMARKETING.COM

Stay in the Loop

FOX_Logo_REV-p-500
Join Our Team

Frequently Asked Questions

Edit

DO I HAVE TO PURCHASE INVENTORY UPFRONT FOR OUR STORE?

For most apparel, you will not need to purchase the inventory ahead of time. We use a “just-in-time” fulfillment process that allows us to quickly get an item from our supplier, decorate it, and deliver it to your employee. There are some items and some quantities (e.g., PPE) that may require an upfront purchase of inventory. We will always discuss these situations with you ahead of time so there are no surprises down the road.

WE HAVE EXISTING BRANDED ITEMS IN OUR STORAGE CLOSET – CAN THEY BE INCLUDED IN OUR ONLINE COMPANY STORE?

We can work with you to take pictures of these items and add them to the company store for ordering. We can also work with you to store and manage your owned inventory.

Edit

CAN DEPARTMENTS INSTEAD OF INDIVIDUALS PURCHASE FROM THE STORE?

Yes, we can establish purchase rules and authority to help you manage and control store purchases.

CAN PURCHASES BE MADE WITH A PURCHASE ORDER (P.O.)?

Yes, we can set up your store to handle P.Os. with an approved credit application.

WHAT FORMS OF PAYMENT DO THE COMPANY STORES ACCEPT?

The stores accept all major credit cards (Visa, MC, Discover, AmEx). You can also set up allowances or gift certificate programs.

WHY IS THERE A SETUP FEE FOR YOUR COMPANY STORES?

We take the time to fully understand your specific store needs, audience, and objectives before creating your customized store – no cookie-cutter, generic looking stores. And while this takes a bit more effort, it’s worth the one-time charge to know that your store perfectly extends your brand reach and experience.

WHY DO YOU CHARGE A HOSTING FEE FOR THE PREMIUM STORES?

Many of the features in a Premium store, such as a custom URL, chat assistant, and custom integrations, incur ongoing expenses.

DO YOU HAVE AN ONLINE STORE OPTION FOR SMALLER BUSINESSES?

The Core Store option may be just right for your business if you don’t have many employees (typically less than 100) and don’t anticipate a high volume of annual purchases. You and your employees still benefit from the convenience of a custom online store, and you only pay a low one-time setup fee and a small monthly hosting fee (or you can pay an annual hosting fee for additional savings.)

Edit

WHAT IF THERE ARE SOME ITEMS THAT WE ONLY WANT AVAILABLE TO SELECT EMPLOYEES?

In the Pro and Enterprise store options we can establish eligibility rules for certain items, such as uniforms or manager kits, so that you can control who can access and purchase particular item categories.

WHAT NAME BRANDS DO YOU OFFER FOR INCLUSION IN OUR COMPANY STORE?

We offer such popular brands as Nike, Under Armour, Carhartt, The North Face, Puma, Yeti, and more. We are constantly reviewing trends to ensure we offer the best brands to appeal to your audiences and align with your brand.

CAN WE ELIMINATE CERTAIN COLORS OR STYLES FROM OUR STORE?

Of course! We know that some colors just don’t look right with your logo or fit within your brand standards, so we can exclude them from your store selection.

WE HAVE MULTIPLE COMPANY BRANDS – CAN OUR COMPANY STORE HANDLE THAT?

Yes, the Enterprise store offers the flexibility to offer multiple brands for your lines of business or co-branded items. Depending on your needs, we may recommend separate stores to serve your different audiences.

HOW OFTEN IS THE MERCHANDISE IN OUR STORE REFRESHED?

Our team continuously tracks the latest trends to ensure your store has items that will appeal to your audience. Your dedicated account manager will work with you to offer merchandise recommendations, and we will refresh the offerings a minimum of twice a year (spring and fall.)

CAN OUR STORE INCLUDE SPECIALTY APPAREL SUCH AS UNIFORMS?

Yes, we can address your unique apparel needs including scrubs and safety apparel (e.g., high-visibility vests, jackets, rain gear and more.)

Edit

WHAT SHIPPING OPTIONS ARE AVAILABLE?

We primarily use UPS and FedEx and continually negotiate for the best rates for you, your employees, and your stakeholders.

WHEN AN EMPLOYEE PLACES AN ORDER, WHERE ARE THE ITEMS SHIPPED?

Employees can choose to have the item shipped directly to their home. We can also work with you to set delivery options to bulk ship orders to your office locations for cost savings.

WE’RE A GLOBAL COMPANY WITH OFFICES AROUND THE WORLD – HOW DO YOU HANDLE THOSE SHIPMENTS?

We work closely with our international customers to come up with the best solutions to meet their needs, such as using your third-party shipper info or freight-forwarding.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Many of the items offered in your online store can be received as quickly as 7-10 business days from placing the order – it all depends on the item. Production timelines, shipping transit estimates, as well as expedited shipping options, are all communicated in the online shopping cart during the checkout process.

Edit

DOES FOXTROT OFFER SCREEN PRINTING?

Yes, our in-house decorating department offers multi-color capabilities and works closely with your brand guidelines to ensure a PMS match whenever possible.

DOES FOXTROT OFFER EMBROIDERY?

Yes, our in-house decorating department offers multiple head embroidery operation (this means we can handle big quantities). We will work closely with your brand guidelines to match thread colors.

WHAT KIND OF ARTWORK DO YOU NEED?

If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI images. If you have brand guidelines to accompany the artwork, that’s even better. We’ll work with you to ensure your program is always using the most current logo(s).

WHAT IS FOXTROT DOING TO HELP THE ENVIRONMENT?

Foxtrot is committed to sustainability practices. (We actually enjoy finding ways we can reduce the environmental impact of our work both in and out of the office.)  For example, we carefully pack orders for protection from the elements while minimizing the use of plastic. We recycle as much waste material as possible, keep our energy usage low, purchase products with a lower environmental impact, and leverage technology to avoid unnecessary travel. In addition, our decorating processes use environmentally-friendly chemicals and a reclaiming dip tank to save water, chemical usage, and time.

Edit

HOW DO WE PROMOTE THE ONLINE STORE TO OUR EMPLOYEES AND PARTNERS?

Your dedicated account manager will work with you to develop a marketing plan to help you build excitement at launch and maintain ongoing awareness and interest. This may include emails, seasonal promotions, contests, surveys – whatever will work best for your audience and objectives.

HOW DO I DETERMINE ANNUAL SPEND (PURCHASES) FOR OUR COMPANY STORE?

If you previously had a company store, we can review the historical purchasing behavior and make projections based on organizational changes, improved store performance and selection, and planned promotions. If this is your first online company store or you don’t have previous store data, we’ll work with you to develop a plan and projections based on factors such as number or employees, budget allocations, anticipated programs and more.