Subscriptions - Frequently Asked Questions

HOW DO I EDIT MY ACCOUNT PROFILE AND SETTINGS?

  1. Log into your Company Store subscription account

  2. In the My Account Details section, click on the pencil icon for the details you want to change.

  3. Update your details and click Save.

HOW DO I CLOSE MY COMPANY STORE SUBSCRIPTION ACCOUNT?

Contact us at programs@foxtrotmarketing.com to cancel your subscription.

I HAVE CLOSED MY COMPANY STORE SUBSCRIPTION ACCOUNT. CAN I ACCESS IT AGAIN?

No, closed user accounts cannot be restored per our security policy. All the information associated with your account will be deleted once the account is closed. You can sign up for a new account here.

WHY DO I NEED AN EMAIL ADDRESS FOR MY COMPANY STORE SUBSCRIPTION?

We will send you important notification emails about your account and subscription. Also, you can use your email for password recovery and other authentication purposes.

HOW CAN I EDIT MY PRIMARY EMAIL ADDRESS?

Contact us at programs@foxtrotmarketing.com to change your email address.

I DID NOT RECEIVE A CONFIRMATION EMAIL AFTER SETTING UP MY ACCOUNT. WHAT SHOULD I DO?

Sometimes the confirmation email we send during the registration process doesn't make it to the new user's inbox. This may be due to one of the following reasons:

  • You provided an incorrect email address.
  • The email was flagged as spam.

 

Please contact us at programs@foxtrotmarketing.com if you still are unable to find the confirmation email.

HOW DO I CHANGE MY COMPANY STORE SUBSCRIPTION ACCOUNT PASSWORD?

  1. Sign into your subscription account.
  2. Click the Change Password tab on your dashboard and click .
  3. Enter your current password and new password.
  4. Re-enter your new password and click Save.

HOW DO I RESET MY COMPANY STORE SUBSCRIPTION ACCOUNT PASSWORD IF I CAN'T ACCESS MY RECOVERY EMAIL ADDRESS?

If you can't access your recovery email, please contact programs@foxtrotmarketing.com.

WHY AM I UNABLE TO CREATE A NEW COMPANY STORE SUBSCRIPTION ACCOUNT?

Account creation may be blocked for any of the following reasons:

  • Our service might have received automated requests from your computer or network if it is infected with a virus or spyware application.
  • Your connecting network might have been previously used by a spammer or infected. 

Either of these reasons could prevent you from successfully signing up for a new account. Run an antivirus scan to ensure that your computer or network is not infected.

If you are still not able to create an account with us, email programs@foxtrotmarketing.com with the subject "Subscription Support" and we will help you resolve the issue.

I CANNOT LOG IN TO MY COMPANY STORE SUBSCRIPTION ACCOUNT. WHAT SHOULD I DO?

Our service temporarily blocks users from logging in to subscription accounts if it detects any threat in the network. We manually analyze the problem and If we find that there is nothing wrong in the network being used, we will enable the user's account after 24 hours. Reach out to programs@foxtrotmarketing.com if you are still unable to log in to your account.

HOW CAN I SEE MY ACTIVITY HISTORY FOR MY COMPANY STORE SUBSCRIPTION ACCOUNT?

  1. Sign into your Company Store subscription account.
  2. Click the Payments Made tab on your home screen.
  3. Your Company Store subscription activity will be displayed.

HOW CAN I CHANGE THE PRIMARY PHONE NUMBER FOR MY COMPANY STORE SUBSCRIPTION ACCOUNT?

  1. Log into your Company Store subscription account
  2. Click the pencil icon in the My Account Detail section.
  3. Update your details and click Save.

ARE THERE LONG-TERM CONTRACTS?

No, we don't force you into any long-term contracts. Our best price is available as an annual subscription, but we offer monthly subscriptions as well.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept online payments through Visa, MasterCard, and American Express. If you have any questions, please contact programs@foxtrotmarketing.com.

SHOULD WE EXPECT ANY ADDITIONAL PRICING CHANGES FOR MY COMPANY STORE SUBSCRIPTION?

There are no other immediate changes planned. We will continue to learn and analyze customer experience and feedback.

WHAT IS YOUR REFUND POLICY?

Customer Satisfaction Policy

We strive to create a quality company store experience, and we hope that you and your organization finds the store easy to navigate and use. We appreciate your business and feedback. The policy below provides details what we will do should we fail to meet your expectations.

Monthly Subscriptions

If at any time during your first 30 days of subscribing to your online company store using our service you are dissatisfied, please contact us at programs@foxtrotmarketing.com. We will do our best to address your issue, provide a work around, or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a full refund for your subscription fee.

Annual Subscriptions

Instead of locking you into an annual subscription, we offer you the flexibility to subscribe to your online company store on a monthly basis. If you do sign up and pay for an annual subscription, we offer you a significant discount over the already-low monthly subscription cost. If at any time during your first 30 days of subscribing to your online company store you are dissatisfied, please contact us at programs@foxtrotmarketing.com. We will do our best to address your issue, provide a work around, or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a full refund for your annual subscription fee.

Auto-Renewal

For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Prior to your monthly or annual subscription fee deadline, you will receive an email specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you an email receipt via e-mail specifying the amount that has been deducted together with the next subscription renewal date and the next subscription renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a full refund. For questions, please email programs@foxtrotmarketing.com.

Exception to our Refund Policy

Please note that we will not entertain a request for refund (full or pro-rated) when we have suspended or terminated your access to due to a violation of our Terms of Service.