Order Management & Customer Service Specialist
Order Management & Customer Service Specialist The Order Management & Customer Service Specialist has the responsibility to manage customer orders and inquiries on a daily basis. They are the key link in communication with the sales department and customers for order and inventory questions. The individual works closely with manufacturers, production & shipping department to ensure that every order is processed and delivered on time. A strong business acumen and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative, strong math skills, and the ability to anticipate problems before they happen are also essential for success in this position. Responsibilities: Accurately process and manage all incoming orders - Ecommerce web-portal, phone, email and drop-ship order management system Process purchase orders and…